Return Policy

RETURN POLICY
Last Updated at 2018-7-19 15:19:31 CST

First, we want you to know that your satisfaction is what matters most to us. If you order something from us and you don't absolutely love it out of the box, rest assured that you can return most items to us within 30 days of delivery for a refund.

For more detailed instructions about our return policy, and to find out what exclusions apply to returns, please continue reading below.

DEFECTIVE OR DAMAGED ITEMS

If we made a mistake, we'll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. And don't worry-shipping charges are on us, both for the returned item and the replacement. In order to return your item, simply email us at shop@whiteriver.com.

STANDARD RETURNS

Our return policy covers returns of most products in new or "like-new" condition up to 30 days after delivery. Items that cannot be returned include, furniture, select oversize items, or anything damaged through normal wear and tear.

EXCHANGES

Exchanges can only be made for different sizes of select apparel items, including t-shirts. In order to process an exchange, click here to open our returns portal. Simply follow the instructions on screen to return your item and order a different size.

For all other exchanges, simply return your item at returns.whiteriverhh.com and place an order for the item you'd like in exchanges.

Again, we're here to help. If you ever need anything or have any questions, we'll do everything we can do to help you. Send us an email at shop@whiteriverhh.com for a speedy response from our guest services team.